Terms and Conditions

網上訂購使用條款

你使用本網站及網上訂購服務(即訂購香港FOOD STOP LIMITED的產品或服務),便受到此等使用條款管轄。而所有經本網站收發的資訊,亦同樣受到此等使用條款管轄。你一經使用本網站及提交任何網上訂單,即表示你同意此等使用條款。

本網站全為從香港特別行政區進入網站的人士而設。

資格與登記

要使用我們的網上訂購服務,你必須年滿12歲。若你介乎12至18歲,或未能承擔法律責任,你需於使用我們的服務前,向家長或監護人查詢使用條款的內容及後果。一經就此項服務而登記,你聲明及保証你已年滿12歲,並有能力了解、同意及遵守此等使用條款。你應該提供真實、準確及齊全的登記資料。作為登記程序的一部分,我們會請你選擇一個密碼,而你將會為你的登入稱謂(你的電郵地址)名下發生的一切活動負責,並將你的密碼保密。

你須負責更新你的登記資料。

香港FOOD STOP LIMITED有絕對酌情權,因任何理由而拒絕一位準顧客的登記或終止任何顧客的登記。

網上訂購

你將會為你的登入稱謂名下作出的每項訂購負上法律責任,並同意就使用你的登入稱謂提交訂單的人士的行動(包括第三者未經授權而使用你的電郵地址)所引起的一切申索向香港FOOD STOP LIMITED補償。

香港FOOD STOP LIMITED若就某項訂單翻查用戶紀錄或付款細節後,認為任何訂單不可信賴,則保留拒絕該項訂單的權利。

於FOOD STOP LIMITED 網上訂購服務所享優惠不可與供應商之優惠共同使用。如有任何爭議,香港Outback Steakhouse保留有關優惠使用之最終決定權。

產品資訊

網站內的產品資訊只適用於外賣服務。香港FOOD STOP LIMITED會盡力確保記載於網站內的產品價格、細節及大小均屬正確,但香港FOOD STOP LIMITED保留更改價格及其他產品細節的權利,毋需事先通知。

網站內的食物圖片只供參考。

香港FOOD STOP LIMITED所供應之物品包括甲殼類動物、蛋類、魚類、花生、奶類及堅果製品。FOOD STOP LIMITED沒有義務在平台上提供成分資料或致敏原資料。此外,FOOD STOP LIMITED 不保證供應商出售的商品不含致敏原。若您有過敏症、過敏反應或飲食限制和要求,請在我們的平台上下單之前與供應商聯絡。

香港FOOD STOP LIMITED不能保證所售賣或供應之物品不含來自動物、果實或其他過敏原之材料。而且在貯存或製作過程中,前述物品或會存在沾染含有此等原材料之一定風險。儘管香港FOOD STOP LIMITED將竭力照顧不同顧客的特定飲食要求,但不能保證可滿足此類要求。

FOOD STOP LIMITED 和供應商(視情況而定)會在合理範圍內努力遵循您對訂單的特別說明。但是,在特別說明不可行、可能或在商業上合理的某些情況下,FOOD STOP LIMITED 和/或供應商有權根據標準操作程序繼續準備訂單。對於不符合您提供的特別說明的訂單,FOOD STOP LIMITED 和供應商均無責任為您換貨或退貨。

送貨

我們會盡力完成透過網上訂購服務提交的訂單,但香港FOOD STOP LIMITED若因任何理由拒絕完成訂單,或因產品出現不可預見的轉變,或因缺乏某產品或材料而不能供應訂單內部分或全部食品,則香港FOOD STOP LIMITED不須向任何人士負責。

香港FOOD STOP LIMITED只會送貨至港島、九龍和新界及網站指定的地區,服務範圍會不定期修訂。而且某些指定地區可能額外收取附加費,詳情會於本網站公佈。香港FOOD STOP LIMITED並無聲明可以送貨至香港特別行政區所有地點。

當黑色暴雨警告或8號或以上颱風懸掛時,服務將會暫停。

一經按單送貨及正式付款,所有訂單均應視作完成。

付款

平台的使用是免費的。但FOOD STOP LIMITED保留收取平台使用費用的權利。

透過網上訂購服務訂購的食品貨款,可於確認訂單後網上付款。FOOD STOP LIMITED 有權隨時全權酌情提供其他付款方式和/或刪除現有付款方式。若您選擇使用線上付款方式付款,則付款應由我們的第三方支付服務提供者處理。在您同意的情況下,我們的第三方支付服務提供者會 保存您的信用卡/付款資料,以備將來使用。FOOD STOP LIMITED 不會保存您的信用卡或付款資料。

網上付款

網上付款完成後,訂單不能修改。如有查詢,請聯絡你的發卡銀行。

如客人因以下(不限於)個人原因取消訂單,而申請退款,FOOD STOP LIMITED將於退款中扣除5%手續費。

1. 客人於訂購時選擇錯誤送貨時間

2. 客人於訂購時選擇錯誤配送方式

3. 客人於訂購時選擇錯誤取餐地點

網站的使用

你同意遵守所有適用法律和規例,並為你的一切行為或遺漏(包括你透過網上訂購服務的傳訊內容)單獨負責。作為典例而非限度,你同意:

製造虛假或誤導的網上訂購服務用戶身分。

干預另一用戶使用及享用網上訂購服務。

以任何非法方式或以任何可能令網站或令我們的服務受害、失靈、負荷過重或受損的其他方式使用網上訂購服務。

試圖在未經授權的情況下取用網上訂購服務或與該服務連接的其他戶口、電腦系統或網絡。

以電子或其他方式收集其他網上訂購服務用戶的電郵地址、密碼或其他聯絡資訊。

傳送、電郵或郵寄任何包含軟件病毒的資料或程式,藉以干擾、毀壞或限制任何電腦軟件或硬件或電訊設備的功能。

重新編排或設計網站內網頁的任何部分。

使用手機訂購

客戶須自行負擔瀏覽手機訂購熱點的所有衍生的費用,包括但不限於電訊商所收取的數據傳輸費用。

私隱

請參考我們的“私隱政策” (亦為本使用條款之部份內容),以了解我們可能向你收集資料及如何使用。

你的訂單及個人聯絡資料,將只會作完成是次訂購之用,並會被加以保密處理。

知識產權

本網站及其提供的任何資訊,包括文本、圖形數據、圖標、形像及商標均受香港FOOD STOP LIMITED或第三者擁用或操控的版權、商標和其他知識產權保護。未經我們事先以書面允許,你不可把本網站的內容或任何部分以任何方式抄襲、複製、上載、下載、傳送、貯存於翻查系統、修訂、更改或公開展示或分派,以作任何用途。

關於網上訂購服務的一切概念及系統,無論何時仍是香港FOOD STOP LIMITED的財產。

連接

本網站可能與非由香港FOOD STOP LIMITED維持或與香港FOOD STOP LIMITED無關的網站連接。我們向客戶提供此等連接,是作為一項服務,它們並非由香港FOOD STOP LIMITED維持或操控。對於任何其他網站的內容,香港FOOD STOP LIMITED並不負責。用戶取用此等連接,風險自負,關於接駁至本網站的任何此等連接或網站的內容、完整性或準確性,香港FOOD STOP LIMITED不作聲明或保証。

法律責任

就本節的目的而言﹐“香港FOOD STOP LIMITED”是指本公司各成員或各聯營公司、持牌人、合夥人、供應商、僱員、顧問及代理人。

FOOD STOP LIMITED 不須對供應商或您在提供商品以及供應商送貨適用於您訂單的情況的行為或不作為承擔任何責任。FOOD STOP LIMITED 對供應商、送貨員、供應商的送貨員提供的商品和/或服務之數量、品質、狀態或其他情況不承擔任何責任,也不對 平台上發佈的供應商清單/產品上展示的資料(包括功能表資訊、圖片和圖像)的準確性或完整性作任何保證。本條款中的內容不得免除供應商對因嚴重疏忽或故意不當行為而導致的死亡或人身傷害所負的責任。在適用的情況下,FOOD STOP LIMITED 作為收款代理的角色完全是機械式和行政性質的,FOOD STOP LIMITED 對您不負有謹慎責任或任何受信責任。

供應商負責商品的準備、狀態和品質。FOOD STOP LIMITED不會就供應商的質量、適用性、安全性或能力作出任何擔保。您同意,在適用法律允許的最大範圍內,因您使用本服務以及與之相關的任何服務或商品而產生的全部風險由您自行承擔。在供應商供貨的情況下,供應商負責交付商品和/或訂單。對於因您與供應商的合約關係而引起的任何損失或損害,FOOD STOP LIMITED 概不負責。

FOOD STOP LIMITED不控制、管理或指示任何供應商。供應商不是FOOD STOP LIMITED 的實際代理人、表面代理人或僱員。

對於本網站內資料的準確性、內容或完整性、或對本網站及/或網上訂購服務功能的可靠性、可操作性、安全性或可用性,香港FOOD STOP LIMITED聲明不負任何法律責任。尤其對於本網站、網上訂購服務功能或令它們可供取用的伺服器均無病毒或其他有害組件,我們聲明沒作任何種類的明示或暗示的保証。

我們雖會盡力確保正確地及滿意地按網上訂購服務完成你的訂單,並按適用法律在許可範圍內盡量依照此等使用條款處理任何歧異,對於香港FOOD STOP LIMITED的產品,包括但不限於任何產品或材料就任何特定用途的可用性、適銷性或適用性,香港FOOD STOP LIMITED聲明沒作任何種類的明示或暗示的保証。

對於自然災害或香港FOOD STOP LIMITED不能合理地控制的原因,包括但不限於互聯網故障、電腦設備故障、電訊設備故障、其他設備故障、電力故障、罷工、勞工糾紛、勞工或材料短缺、火災、水災、風災、爆炸、天災或第三者延誤或不履行任務直接或間接造成的任何延誤或不履行,香港FOOD STOP LIMITED在任何情況下概不負責。

香港FOOD STOP LIMITED沒有授權其代理人或代表去作出關於產品或網上訂購服務的任何保証、聲明或陳述,而且不會在任何方面受到任何此等未經授權的保証、聲明或陳述約束。

在法律准許的範圍內,香港FOOD STOP LIMITED對於使用或不能使用本網站(包括網上付款服務)所引起的合約上、侵權法方面或其他方面(包括疏忽)的任何直接、間接、專項、附帶或相應損害(包括收入損失、利潤損失或數據損失),香港FOOD STOP LIMITED不須負責。

特別關於網上付款,在法律准許的範圍內,香港FOOD STOP LIMITED不會因 (i) 任何信息或資訊傳送的失誤、延誤、中斷、中止、或限制而影响你的網上付款,或(ii) 你的銀行付款系統出現的錯誤、誤差或失靈,或(iii) 任何跟網上付款系統的連繫失敗,所引起的任何損失 (包括間接及衍生性損失) 承擔任何責任。

 對於以下情況,FOOD STOP LIMITED不承擔任何責任:

  • 包裝不合格導致物品/財產的損壞/缺陷/改變;
  • 在運輸開始前已經損壞/有缺陷/改變的物品/財產;
  • 服務的品質完全依賴於供應商;
  • 任何未被接受的訂單;
  • 手機或電子郵件或任何其他通信媒介的適用性。如果在發送給您的有關預訂確認的資訊中出現錯誤,您應立即報告;

雜項

我們保留權利:隨時更改本網站提供的資訊、服務和資源,以及此等使用條款。此等使用條款是由香港法律管轄,並按香港法律詮釋,雙方同意服從香港法院的專有審判權。若因任何理由,法院認為使用條款的任何條文或部分不能強制執行,其餘使用條款仍會繼續全面有效。任何一方寬免此等使用條款其中任何條文,必須以書面簽認,才會有效。你就網上訂購服務的登記終止後,此等使用條款仍然適用。

此等使用條款於2022年2月更新。中、英文版本若有歧異,概以中文版本為準。

疑問或疑慮

你對此等使用條款若有任何疑問或意見,可登入“網頁與我們聯絡。


General

Your use of this website, and the Online Ordering service (i.e. the purchase by you of products and services from FOOD STOP LIMITED Hong Kong), is governed by these Terms of Use. Further, all information submitted to or received through this website will be treated in accordance with these Terms of Use. By using this website, and submitting any online order, you signify your consent to these Terms of Use.

This website is directed solely at persons accessing the website from the Special Administrative Region of Hong Kong.

Eligibility and Registration

You must be aged twelve (12) years or older to use our Online Ordering service. If you are between the age of 12 and 18 years old or not capable of assuming legal responsibility, you should seek advice from your parents or guardians as to the meaning and consequences of these Terms of Use before using any of the services offered by FOOD STOP LIMITED Hong Kong. By registering for this service, you represent and warrant that you are aged 12 years or older and that you have the capacity to understand, agree to and comply with these Terms of Use. You should provide true, accurate and complete registration information. As part of the registration process, you will be asked to select a password and you will be responsible for all activities occurring under your login name (your email address) and for keeping your password secure.

You shall be responsible for updating your registration information.

FOOD STOP LIMITED Hong Kong has the absolute discretion to refuse the registration of a potential customer, or to terminate the registration of any customer, for any reason whatsoever.

Online Ordering

You will be liable for every order made under your login name and agree to indemnify FOOD STOP LIMITED Hong Kong for all claims arising from the actions of a person submitting an order using your login name (including the unauthorised use of your email address by a third party).

FOOD STOP LIMITED Hong Kong reserves the right to decline any order it may, in its opinion, consider unreliable having checked the user’s history or the payment details submitted for that particular order.

FOOD STOP LIMITED Online Ordering exclusive offers cannot be used in conjunction with member discount, early bird discount and any other discounts or promotions from the vendors. FOOD STOP LIMITED Hong Kong reserves the right of final determination over utilization of offers.

Product Information

Menu valid for delivery and takeaway only. FOOD STOP LIMITED Hong Kong shall make every effort to ensure that the prices, details and sizes of products contained in the website are correct but FOOD STOP LIMITED Hong Kong reserves the right to vary the price and other product details without notice.

Image for reference only.

Halal meal or veganism is not served in FOOD STOP LIMITED Hong Kong. Items supplied in FOOD STOP LIMITED Hong Kong where crustacean, egg, fish, peanut, milk and nut products are also provided. FOOD STOP LIMITED is not obligated to provide ingredient information or allergen information on the Platforms. Further, FOOD STOP LIMITED does not guarantee that the Goods sold by Vendors are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Vendor before placing an Order on our Platforms. FOOD STOP LIMITED Hong Kong reserves the right of final determination over utilization of offers.

FOOD STOP LIMITED Hong Kong is unable to guarantee that any item sold or supplied is free from ingredients derived from animals, nuts or other allergens. There is always a risk that such ingredients, or traces of them, may be transferred to items during processing, storage or preparation. Although FOOD STOP LIMITED Hong Kong makes every effort to satisfy the special dietary requirements of its customers, it is unable to guarantee that such requirements can be met.

FOOD STOP LIMITED and the Vendor (as the case may be) reasonably endeavour to comply with your special instructions for an Order. However in some cases where this is not feasible, possible or commercially reasonable, FOOD STOP LIMITED Hong Kong and/or the Vendor reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither FOOD STOP LIMITED Hong Kong nor the Vendor shall be responsible to replace or refund an Order which does not conform to special instructions provided by you.

Deliveries

We shall use our best efforts to fulfill orders submitted through the Online Ordering service, but FOOD STOP LIMITED Hong Kong shall not be liable to any person if FOOD STOP LIMITED Hong Kong shall decline to fulfill an order for whatever reason, or if FOOD STOP LIMITED Hong Kong is unable to supply some or all of an order because of an unforeseen change to the products or because a product or an ingredient is unavailable.

FOOD STOP LIMITED Hong Kong will only affect deliveries to addresses in Hong Kong Island, Kowloon and the New Territories and some designated areas as the website may specify from time to time. Additional charges may be levied on deliveries to addresses located (refer to the website for further details). FOOD STOP LIMITED Hong Kong makes no representation that deliveries to all locations with the Special Administrative Region of Hong Kong are available.

Delivery will be suspended when a black rainstorm or typhoon signal No.8 or higher is hoisted.

All orders shall be deemed completed once the order has been delivered and duly paid for.

Payment

Use of the Platform is free of cost. But FOOD STOP LIMITED Hong Kong reserves the right to introduce a fee for the use of the Platform.

Payment for products ordered through the Online Ordering service can be made by Online Payment. FOOD STOP LIMITED Hong Kong reserves the right to offer additional payment methods and/or remove existing payment methods at anytime in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. FOOD STOP LIMITED Hong Kong does not store your credit card or payment information. 

You must ensure that a person aged 12 years or older is present at the time of delivery at your address to receive and (if payment for the order is to be made on delivery) pay for the order. If no such person is present, FOOD STOP LIMITED Hong Kong shall attempt to make the delivery at another time but reserves the right to charge an extra delivery fee.

Online Payment

Your order cannot be revised or cancelled after completion of your Online Payment. For all payment enquiries, please contact your credit card issuing bank.

Payment gateway service provider will charge 1.5% of the order amount for handling fee, in case customers cancel the orders, including but not limited to following reasons below:

1. Customers provide the incorrect delivery time

2. Customers select the outlets that is not deliverable to the address

3. Customers choose the incorrect pick up point

Use of the website

You agree to abide by all applicable laws and regulations and are solely responsible for all acts or omissions by you, including the content of your transmissions through the Online Ordering service. By way of example, and not as a limitation, you agree not to:

Create a false or misleading identity of a user of the Online Ordering service.

Interfere with another user’s use and enjoyment of the Online Ordering service.

Use the Online Ordering service in any unlawful manner or in any other manner that could damage, disable, overburden or impair the website or our services.

Attempt to gain unauthorised access to the Online Ordering service or other accounts, computer systems or networks connected to that service.

Collect email addresses, passwords or other contact information of other users of the Online Ordering service, by electronic or other means.

Transmit, email or post any material that contains software viruses or such programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

Reformat or frame any portion of the web pages that are part of the website.

Use of Mobile Ordering

FOOD STOP LIMITED Hong Kong will not be responsible for any expenses incurred by you in browsing the mobile ordering service, which may include, but is not limited to, a data usage fee levied by your mobile service provider.

Privacy

Please refer to our Privacy Policy (which forms part of these Terms of Use) to see what information we may collect from you and how we use that information.

Order details and personal information used in the course of this purchase will be treated confidentially.

Intellectual Property Rights

This website and any information available on it, including text, graphics, icons, images and trademarks, are protected by copyright, trade mark and other intellectual property rights owned or controlled by FOOD STOP LIMITED Hong Kong or by third parties. You may not copy, reproduce, upload, download, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this site for any purpose without our prior written permission.

All concepts and systems relating to the Online Ordering service shall at all times remain the property of FOOD STOP LIMITED Hong Kong.

Links

This website may link to sites not maintained by or related to FOOD STOP LIMITED Hong Kong. These links are provided as a service to our customers and are not maintained or controlled by FOOD STOP LIMITED Hong Kong. FOOD STOP LIMITED Hong Kong is not responsible for the content of any other site. These links are accessed at the user’s own risk and FOOD STOP LIMITED Hong Kong makes no representations or warranties about the content, completeness or accuracy of any of these links or the sites linked to this website.

Liability

For the purposes of this section, “FOOD STOP LIMITED Hong Kong” means each of our group or affiliated companies, licensors, partners, suppliers, employees, consultants and agents.

FOOD STOP LIMITED Hong Kong shall neither be liable for actions or omissions of the Vendor nor you in regard to provision of the Goods and where Vendor Delivery applies to your Order. FOOD STOP LIMITED Hong Kong does not assume any liability for the quantity, quality, condition or other representations of the Goods and/or services provided by Vendors, the Rider or Vendor’s delivery rider nor guarantee the accuracy or completeness of the information (including menu information, photos and images of the Goods) displayed on the Vendor’s listing/offering on the Platforms. Nothing in these Terms shall exclude Vendor’s liability for death or personal injury arising from Vendor’s gross negligence or willful misconduct. Where applicable, FOOD STOP LIMITED Hong Kong’s role as a payment collection agent is solely mechanical and administrative in nature and FOOD STOP LIMITED Hong Kong does not owe to you a duty of care or any fiduciary duties. Vendors are responsible for the preparation, condition and quality of Goods. FOOD STOP LIMITED Hong Kong does not guarantee the quality, suitability, safety or ability of Vendors. You agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under Applicable Law. FOOD STOP LIMITED shall not be liable for any loss or damage arising from your contractual relationship with the Vendor.

FOOD STOP LIMITED does not control, manage or direct any Vendor. Vendors are not actual agents, apparent agents, ostensible agents, or employees of FOOD STOP LIMITED.

FOOD STOP LIMITED Hong Kong disclaims any liability for the accuracy, content or completeness of the information on this website, or for the reliability, operability, security or availability of the website and/or the Online Ordering service function. Specifically, we disclaim any warranty of any kind, whether express or implied, that the website, the Online Ordering service function or the server that makes them available are free of viruses or other harmful components.

Whilst we shall use our best efforts to ensure that your order is correctly and satisfactorily fulfilled under the Online Ordering service, and we will deal with any discrepancies as set out in these Terms of Use, to the fullest extent permissible under applicable law FOOD STOP LIMITED Hong Kong disclaims any warranty of any kind, whether express or implied, as to FOOD STOP LIMITED Hong Kong’s products, including without limitation the availability, merchantability or fitness for any particular purpose of any product or ingredient.

In no event shall FOOD STOP LIMITED Hong Kong be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature or causes beyond its reasonable control including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, shortages of labour or materials, fires, floods, storms, explosions, acts of God or delays or non-performance by third parties.

No agent or representative of FOOD STOP LIMITED Hong Kong is authorised to make any warranties, representations or statements regarding the products or the Online Ordering service and FOOD STOP LIMITED Hong Kong shall not in any way be bound by any such unauthorised warranties, representations or statements.

To the extent permitted by law, FOOD STOP LIMITED Hong Kong shall not be liable for any direct, indirect, special, incidental, or consequential damages (including damages for loss of revenue, profits or data) arising in contract, tort or otherwise (including negligence) out of any use of, or inability to use, this website (including the Online Payment system).

Specifically relating to the Online Payment system, to the extent permitted by law, FOOD STOP LIMITED Hong Kong will not be liable for any loss or damage (including indirect and consequential loss) suffered by you by reason of (i) any failure, delay, interruption, suspension or any other restriction affecting your Online Payment; (ii) any errors, malfunctions or breakdown of your bank’s payment mechanism; or (iii) any other matter arising out of, or in connection with, the Online Payment system.

FOOD STOP LIMITED Hong Kong is not responsible and shall not be held liable for:

  • damage/defect/change of item/property from its original state due to substandard packaging;
  • item/property already damaged/defected/changed before the start of the transportation; 
  • quality of the Services as it is entirely dependent on the Delivery Partner, who is ultimately providing you the transportation and/or logistic services; 
  • any booking that is not accepted; 
  • appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to you regarding booking confirmation;

In any event FOOD STOP LIMITED Hong Kong shall not be liable to you for any amount exceeding either the price of the products ordered under the Online Ordering service which are the subject matter of any liability or, in the absence of such an order, HK$500.

Miscellaneous

We reserve the right to change the information, services and resources available on this website, and these Terms of Use, at any time. These Terms of Use will be governed by and construed in accordance with the laws of Hong Kong, and the parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong. If for any reason a court finds any provision or portion of the Terms of Use to be unenforceable, the remainder of the Terms of Use will continue in full force and effect. Any waiver of any provision of these Terms of Use by a party will be effective only if in writing and signed by a party. The applicability of these Terms of Use shall survive any termination of your registration for the Online Ordering service.

These Terms of Use were last updated in Jan 2020. In case of discrepancies between the English and Chinese versions, the Chinese version shall apply.

Questions or concerns

If have any questions or comments on these Terms of Use you can contact us at “Contact Us”.

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